We endeavor to get your product delivered to you as soon as possible.
All items are subject to a handling period before they are dispatched.- All orders are shipped in the order in which they are received. It is our goal to have all orders shipped within 48 hours of order placement.
We offer worldwide free international shipping. We ask that you have patience with our shipping service, due to the fact that it may sometimes take up to 3 weeks or longer for delivery. As ViroChemistry sells custom made and unique products from different locations the Estimated Delivery Time is a minimum of 2-5 weeks from fulfillment depending on the product, location and postal services.
Back Orders - If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be notified and given a option to wait for the balance of your order or a refund on that product.
When will you receive your ordered items
Exclude force majeure (bad weather, strikes, wars etc.), the following 3 factors should be taken into consideration.
Shipping may vary from country to country.
Time in transit varies depending on where you’re located and where your package is coming from.
It is clear that all shipments being sent to and from a country or region must clear customs first. That is usually the obligation of customers. Different countries have different tax rule on the imported goods. Therefore, it will be better if you know your county’s custom policies before your order in case of some troubles.
There are some responsibilities you should know about clearly who has to take once something unexpected happens.
If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.
It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. You will be able to check your order via our tracking link option at the top of the menu.
Please allow 48 hours from Shipping for our system to update before tracking.
Please note that some small packages / orders using 1st Class USPS mail will not have tracking numbers.